At PEAK Partners USA, LLC (“PEAK Partners,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of our subscribers’ and customers’ personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us online, via email, and through our SMS text messaging services. By subscribing to our services or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and store the following types of personal information:

Personal Identification Information: This includes your name, phone number, email address, and other information you provide when subscribing to our services, completing forms, or contacting us.
SMS Data: We collect your phone number when you subscribe to our SMS text messaging services. We may also store records of messages sent and received through our SMS service.
Online Activity: When you visit our website or interact with us online, we may collect information such as your IP address, browser type, and pages you visit through cookies and similar technologies.
Email Interaction: We may collect information regarding your interaction with our email communications, including whether you open, click links, or respond to emails we send.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To Provide Services: To send you updates, offers, promotions, alerts, and other relevant information related to our services via SMS, email, or online platforms.
To Improve Our Services: To enhance your experience, analyze trends, and improve the effectiveness of our communication.
Customer Support: To respond to your inquiries, support requests, or resolve any issues you may have regarding our services.
Marketing: To send you promotional materials, offers, and other marketing communications. You may opt-out of marketing communications at any time.
Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Storage and Security

We take the privacy and security of your data seriously. Your personal information is stored securely in our systems, and we implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing services, such as hosting, data analysis, customer support, and marketing efforts. These providers are required to handle your information in accordance with this Privacy Policy.
Legal Compliance: If required by law, regulation, or legal process (such as a court order), we may disclose your personal information to comply with legal obligations or to protect our rights, property, and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us analyze web traffic, remember preferences, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.

6. Opt-Out and Your Rights

You have the right to opt out of receiving SMS, email, and marketing communications from us at any time:

SMS Opt-Out: To stop receiving SMS messages, text "STOP" to the number from which you are receiving messages. After opting out, you will no longer receive SMS messages from PEAK Partners, except for transactional or non-marketing messages related to your account or services.
Email Opt-Out: To unsubscribe from our email communications, click the "unsubscribe" link at the bottom of any marketing email you receive from us, or contact us directly at [Insert Email Address].
Online Tracking: You can adjust your browser settings to manage cookies and tracking technologies.

7. Accessing, Updating, or Deleting Your Data

You may request access to, correction of, or deletion of your personal information by contacting us at [Insert Email Address]. We will respond to your request in accordance with applicable laws. In some cases, we may need to retain certain information for legal or operational purposes.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our services after changes are made, you agree to the updated terms of this Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

PEAK Partners USA, LLC